RETURN POLICY

TRADES

We only accept exchanges within a period of 10 days following purchase or receipt of delivery. The product must be intact and with the initial label. Sale or promotional products are final sales. Items with dates (calendar, map, etc.) and food are not included.

We reserve the right to refuse any return that does not comply with these conditions. We charge a restocking or cleaning fee depending on the condition of the products.

How to do ?

Return delivery costs are the responsibility of the customer. For returns and exchanges of merchandise, please send your package to this address:

302 Rue Principale O
Magog, QC,
Canada,
J1X 2A9

 

REFUND

Shoosh does not provide refunds. The returned item may be exchanged for an item of equal value or subject to a credit note of equal value.

If you receive an item in poor condition, please apologize and contact us by email at info@shoosh.ca immediately. We will do what is necessary to replace your item as quickly as possible.

 

AVAILABILITY OF ARTICLES

We do our best to keep our online inventory up to date, but occasionally an item you order may be out of stock. We will contact you as soon as possible if there is anything preventing us from delivering your order.

We are committed to the complete satisfaction of our customers and we strongly encourage you to write to us if you have any questions. You can contact us at info@shoosh.ca. We will be happy to answer your questions about our products.